Picture what went wrong
A friend messages you: "check this out" followed by a link. You copy the whole message into the converter and it says "Unsupported". Why? Most likely one of these:
- Extra words were pasted along with the link. Paste only the address.
- It was a short share link. These often redirect and do not contain the product number. Open it first, then copy the address from the browser bar.
- It points to a shop, not a product. The converter needs a single item page.
- It is from a marketplace we do not convert. Only Weidian, Taobao, Tmall and 1688 product pages are supported.
What a convertible link contains
- Weidian: an itemID number
- Taobao or Tmall: an id number
- 1688: an address ending in /offer/number.html
If the product page here works but Lovegobuy does not
The seller may have changed or deleted the listing since our last catalog refresh. Look at Alternatives on the product page, or browse the same category, brand or best finds.
If Lovegobuy opens the item but shows nothing useful
Give it a moment and refresh; the agent might still be loading the listing. If the problem stays, send the original marketplace URL to Lovegobuy support.